It is very easy to buy an e-ticket on our website:
Without electronic registration: paper ticket and passport.
With electronic registration: show the ticket on your phone's screen (or a printed ticket) and your passport.
For children: birth certificate and ticket.
If the refund was successful, you will receive a confirmation email.
The law allows you to take a pet in a cage or in a container on the train. To do this, you have to buy a separate ticket at the ticket office. Large pets can only be carried in 4-person sleeper compartments or 2-person sleeper cars (you need to book the whole compartment). Veterinary documents are mandatory for international trips.
You can buy e-tickets for local, long-distance and international trains on the website. An e-ticket is a paperless ticket containing all the details of your trip. You can save it on your smartphone or tablet and show it on the screen when boarding.
You cannot change an e-ticket online: you can only return it or buy a new one, or you can change it at the ticket office.
If there is only one wrong letter and/or number, you can board the train without changing anything. If there is a mistake in your date of birth, and it does not affect the ticket price (it was not issued at the child fare), you do not have to correct it.
If there are more mistakes, you need to get a new ticket. There are two ways of doing this:
Using the IM web system